Kinako support
Help with studying, importing, iCloud sync, voice downloads, purchases, and your privacy.
Write to support@memoize.studio. Include your iOS version, device model, and the steps that led to the problem. Please do not send private card contents, recordings, or purchase credentials — they are never needed to help you.
Confirm that iCloud Drive is enabled for Kinako on each device, then open Kinako while connected to the internet. Your library stays available locally while iCloud catches up. Sync uses your own iCloud account, so both devices must be signed in to the same Apple Account.
Kinako accepts pasted text, CSV, TSV, JSON backups, Kinako decks, and common Anki packages. Preview the detected cards before saving. If columns are reversed, swap term and definition in the preview.
Natural voices use an optional model that downloads only after you approve the size prompt. Keep Kinako open until it finishes. Built-in system voices remain available without that model.
Open Kinako Complete or Settings and choose Restore Purchases. Use the same Apple Account that bought Kinako Complete. It is one lifetime purchase, not a subscription.
Check Recently Deleted in your library. Removed decks and cards wait there before they are cleared, so a mistake is usually one tap from being undone.
Use Export from a deck's options, or export your whole library from Settings. The file is plain and readable, and it can be imported back into Kinako at any time.
Start Listen Mode from the deck before locking, and leave Kinako as the active audio app. If another app takes over audio, return to Kinako and start the session again. Passive listening does not change your review schedule.
Both refresh from your library on the device. Open Kinako on the iPhone once while it is unlocked, and give the Watch a moment while it is in range to pick up the change.
Something not covered here? Email support@memoize.studio and describe what you expected to happen and what happened instead. That one sentence usually solves it faster than anything else.
